FAQ

FAQ (Frequently Asked Questions)

General

1. What types of images can I buy on this website?

  • We offer a wide selection of images, including stock photos, artwork, illustrations, and AI-generated images.

2. How can I search for specific images?

  • You can use the search bar at the top of the page or browse through the various categories and tags to find the desired image.

Purchasing and Payment

3. What payment methods are accepted?

  • We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.

4. Is my payment secure?

  • Yes, we use secure payment gateways and encryption technologies to protect your payment information.

5. Will I receive an invoice for my purchase?

  • Yes, after completing your purchase, you will receive a confirmation email with your invoice.

Download and Usage

6. How do I receive the purchased images?

  • After purchase, you will receive a download link via email, allowing you to download the images in high resolution.

7. Can I use the images commercially?

  • Yes, our images can be used for commercial purposes. Please read the license terms for specific usage rights.

8. Are there any restrictions on using the images?

  • Our images cannot be resold or distributed as standalone files. Please refer to our license terms for more details.

Returns and Refunds

9. Can I cancel a purchase or get a refund?

  • As these are digital products, refunds are generally not possible. Please contact our customer service if you encounter any issues with your purchase.

10. What should I do if a download link does not work?

  • If your download link is not working, please contact our customer service, and we will provide you with a new link.

Account and Security

11. Do I need to create an account to buy images?

  • No, you can also shop as a guest. However, creating an account allows you to track your order history and expedite future purchases.

12. How can I reset my password?

  • Go to the login page and click on "Forgot Password". Follow the instructions to reset your password.

13. How do you protect my personal data?

  • We take data protection seriously and use SSL encryption to safeguard your information. Please see our privacy policy for more details.

Contact

14. How can I contact customer service?

  • You can reach us through our contact form on the website, via email at hoeyuga@gmail.com

15. Is there a way to discuss custom requests or special projects?

  • Yes, we also offer tailored solutions. Please contact us with the details of your project, and we will be happy to discuss the possibilities.